January 15, 2010, Newsletter Issue #114: Ask these four key questions to confirm your pet insurance company is 'really' there for you

Tip of the Week

1. Has the pet insurance company made it easy for you to file claims?
This is key. Some companies have a 24 hour helpline to process claims. Find out whether the pet insurance company you plan to get your pet insured with has such friendly systems in place. Don't forget to take a careful look at the pet insurance company's claim filing form. If the claim filing form has any terminology that you do not understand, get it clarified at once from the pet insurance company's customer care division.

2. Is the pet insurance company's online payment systems secure?
Great to know that the pet insurance company you've chosen accepts online payments. But, did you see the VeriSign mark? The VeriSign mark is a sign that indicates the pet insurance company has taken care to make sure that online payments are more secure.

3. How long does the pet insurance company take to process claims?
Is it done within a fortnight or does the pet insurance company process claims within six months? Choose a pet insurance company that will process claims fast. Remember, a pet insurance company that processes claims fast is reliable, efficient and truly cares for your pets.

4. Will the pet insurance company cover a pre-existing condition?
A condition that your pet is already suffering from before you register for the insurance policy, is called a pre-existing condition. Though, most pet insurance companies will not offer an insurance cover for a pre-existing condition, there are some that do. In case your pet is already suffering from an illness you must necessarily choose a pet insurance plan that covers pre-existing conditions.

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